At Pakkhik.com, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we’re here to help. This Refund Policy outlines the conditions under which refunds may be granted.
1. Eligibility for Refunds
You may request a refund under the following conditions:
- Damaged or defective items: If the product you received is damaged, defective, or not working as intended.
- Wrong item received: If you receive an item different from what you ordered.
- Non-delivery: If your order has not been delivered within the promised delivery window and tracking information confirms non-delivery.
2. Non-Refundable Items
Refunds will not be provided for:
- Digital products or downloadable content once delivered.
- Products marked as final sale or non-refundable.
3. Return Window
You must request a refund within 7 days of receiving your order. After this period, refunds may not be possible.
4. How to Request a Refund
To initiate a refund, please:
- Contact our support team at [email protected] or via our Contact Us page.
- Provide your order number, reason for the refund, and photo/video proof (if applicable).
- Wait for instructions on how to return the product (if required).
5. Refund Process
- Once we receive and inspect your return or verify the issue, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days to your original payment method.
- In case of COD (Cash on Delivery) orders, we may request your bank details to process the refund.
6. Exchanges
If you prefer an exchange instead of a refund, please mention it when contacting us. We’ll do our best to accommodate your request depending on product availability.
7. Shipping Costs
- Refundable: Shipping costs will be refunded if the return is due to a mistake on our part (e.g., wrong or damaged product).
- Non-refundable: For all other returns, shipping costs will not be refunded.
8. Fraud Prevention
To prevent abuse, repeated refund requests without valid reason may be rejected or may lead to account suspension.
Need Help?
If you have questions or concerns, please contact our customer support team at:
📞 Customer Care: +88 01711 779 114